Frequently Asked Questions

Everything you need to know about shopping with Real High Class Shop.

Orders & Shipping

How long does shipping take?

All orders are processed within 1-2 business days. Standard delivery takes 3-5 business days, while our premium express service delivers within 1-2 business days. International orders typically arrive within 7-14 business days.

Do you offer free shipping?

Yes — we offer complimentary shipping on all orders over $500. Orders below this threshold are subject to a flat-rate shipping fee based on your location.

Can I track my order?

Absolutely. Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery in real time.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery, provided items are in their original, unworn condition with all tags and packaging intact. Please contact our concierge team to initiate a return.

How do I exchange an item?

To exchange an item, simply reach out to our white-glove customer service team and we will arrange a seamless exchange at no additional cost.

Products & Authenticity

Are all products authentic?

Without exception. Every item in our collection is 100% authentic and sourced directly from verified luxury suppliers and artisans. We stand behind the integrity of every product we sell.

How are products selected?

Our team of luxury curators hand-selects each product based on quality, craftsmanship, exclusivity, and brand heritage. Only the finest pieces make it into our collection.

Customer Service

How can I contact you?

Our concierge team is available 7 days a week. You can reach us via email, live chat, or by submitting a request through our contact page. We aim to respond to all inquiries within 24 hours.

Do you offer gift wrapping?

Yes — complimentary luxury gift wrapping is available on all orders. Simply select the gift wrapping option at checkout and include your personalised message.